What if I already have a Netflix, Disney+ or Amazon Prime account?

• If you already have a Netflix or Amazon Prime account, you will be able to link your existing account so you don’t lose your watch history or account details. Once you link your existing account, your billing will transfer over to TELUS.

• If you already have an existing Disney+ account, you will be able to link your existing account so you don’t lose your watch history or account details. After you activate, you may have to manage your existing subscription to avoid being double-billed. If you already have a Disney+ direct-billed subscription for the same or a lower subscription tier, it will be automatically paused until your subscription via TELUS ends or changes to a lower subscription tier. If your Disney+ direct-billed subscription is for a higher subscription tier, or you have an existing Disney+ subscription that is invoiced by a 3rd party, you will have to manage your subscriptions to avoid having multiple subscriptions.

Understanding TELUS Easy Payment® & Bring-It-Back™

Get the latest device with a lower monthly cost. The TELUS Easy Payment® program spreads your device cost over 24 months, while Bring-It-Back™ lowers those payments even further by deferring a portion of the cost.

How it Works

1. Pay Tax Upfront: Taxes are calculated on the full retail price and paid at checkout.

2. Monthly Device Payments: The Bring-It-Back™ amount is deducted from your financing balance, reducing your monthly bill.

3. Think of Bring-it-Back as pay later (or return the device after two years)

4. The 24-Month Term: At the end of 24 months, you can either:

   • Return the device in good working condition and upgrade to a new one.

   • Keep the device and pay back the deferred Bring-It-Back™ amount.

Example: iPhone 15 (128GB)

Based on a 13% HST rate (Ontario) with a $360 Bring-It-Back™ Program amount.

Monthly Commitment:

$17.08/mo. (TELUS Easy Payment® Charge for 24 months)

Explanation of Terms

• Retail Price: The total market value of the device.

• Bring-It-Back™ Amount: A predetermined amount (e.g., $360) that is subtracted from your financing balance to lower your monthly payments. You don't pay this amount during the 24 months.

• Taxes (Due Upfront): Calculated on the discounted Price ($770 in the example above). Government regulations require tax on the total value at the time of purchase, regardless of Bring-It-Back™ discounts.

• TELUS Easy Payment® Balance: The Retail Price minus any upfront down payment and the Bring-It-Back™ amount. This is the "financed" portion.

• Due Monthly: Your 24 equal monthly installments. These are not taxed because the tax was paid upfront.

• End of Term Options:

  • Return: Give the phone back to TELUS and your $360 Bring-It-Back™ obligation is cleared.

  • Keep: Pay the $360 Bring-It-Back™ amount on your 25th bill to own the device permanently.

Quick Summary: What do I pay today?

Even if you choose $0 upfront, you will still pay the sales tax on the discounted value of the device at checkout. This ensures your monthly device payments remain low and tax-free for the duration of your 24-month term.

TELUS Bring-It-Back™: Short & Sweet

Think of Bring-It-Back like a pay later for your phone. It’s the lowest way to get a new device by deferring a portion of the cost until the end of your 2-year plan.

1. How it works

• Lower Monthly Payments: We take a "deferred amount" (e.g., $200) off the total price of the phone, so you pay less every month for 24 months.

• 0% Interest: It’s a 0% APR financing program with no hidden fees.

2. Your choice after 2 years

At the end of your 24-month term, you have two simple options:

• Upgrade: Bring the phone back in good working condition, and you owe nothing more. Pick a brand-new phone and start again!

• Keep it: If you love your phone and want to keep it, just pay back that original deferred amount (the $200 from our example) and it’s yours to stay.

3. The "Fine Print" (Made Simple)

• Tax: You still pay the sales tax on the full retail price of the phone upfront at checkout.

• Condition: If you choose to return it, the phone must power on and be free of cracks or major damage. (We recommend adding TELUS Device Care just in case!)

The Bottom Line: You get the newest phone for the lowest possible monthly price today, and you decide whether to keep it or trade it in later.

 

Introducing Bring-It-Back

The new Bring-It-Back program lowers the upfront cost of a new device. Getting the latest and greatest smartphones just got friendlier. 

FAQ

What happens if I no longer want to be part of the Bring-It-Back program?

You can leave the program at any point during your contract by paying back the Bring-It-Back program amount. Any point after the first 6 months, you can also leave the program by bringing back your phone. Keep in mind that by paying back the Bring-It-Back program amount or bringing back your phone, you may still have a device subsidy balance remaining on your account. Clearing one does not clear the other.

What happens if I want to upgrade early?

In order to complete an upgrade you will need to first clear the Bring-It-Back program amount from your account. This can be done anytime by paying back the Bring-It-Back program amount or returning the device. Keep in mind that you may still have a device balance to pay off.

If I buy online, do I have to return my phone in the store?

Yes, you must bring the phone back to a physical TELUS location at the end of your contract so we can inspect your device condition and complete the return.

Can I join the Bring-It-Back Program with my current contract?

No, Bring-It-Back must be selected at the time of your contract start date. You cannot join partway through an already existing contract. If you would like to sign up for Bring-It-Back you will have to end your current contract and renew with Bring-It-Back.

Why aren’t all phones part of the program?

We consider many things when deciding which devices to include in the Bring-It-Back program. Based on market conditions, we are constantly evaluating what devices to include in the program

How do the taxes work?

Taxes are charged upfront at the point of sale on the amount prior to the Bring-It-Back program amount being removed. When you return your device or pay back the Bring-It-Back program amount you will not be charged any additional tax.

What condition does my phone need to be in when I bring it back?

In order for a device to be considered eligible for return it must meet the following 6 criteria. If it does not meet the criteria you will need to pay the Bring-It-Back Program Amount.

• Device must power on and navigate properly to the home screen
• The activation lock must be turned off
• The LCD must function correctly and be free of dead spots or bruising
• The screen must be undamaged and free of cracks
• The rest of the device must be undamaged with no cracks, missing parts, or signs of water damage (hinges, keypad, housing, buttons, battery, etc)
• All information must be wiped

What happens at the end of my contract?

At the end of your 2 year contract, you will need to decide if you want to either 1) return your device to a TELUS location, or; 2) keep the phone and pay the Bring-It-Back Program Amount that was provided to you at the start of your contract. Joining My TELUS is the easiest way for you to manage and stay up to date on important information regarding your account. You can use My TELUS to review Bring-It-Back information including notification banners that remind you to return your device.

What happens if I damage my phone?

If your phone is damaged and no longer meets the Bring-It-Back eligibility criteria, you will be required to pay the Bring-It-Back Program Amount. Be sure to sign up for AppleCare+ or TELUS Device Care so if something happens to your phone, it we’ll exchange it for the same device and you can avoid any additional charges.

Terms and conditions

Subject to approved credit. Not available to customers on the credit limit program. Returned device must be in good working condition or you will be responsible for the difference between the Bring-It-Back program amount and the lower trade-in value for a device that is not in good working condition Trade-in standards published at the time a device is returned will apply. Applicable sales taxes are calculated at time of purchase on the full purchase price. You will not be charged tax on the Bring-It-Back program amount if you chose to keep your device and pay back the Bring-It-Back program amount at, or before, the end of the 24 month term. Bring-It-Back program is only available while you subscribe to mobility service. If mobility service is cancelled before the end of the term, the Bring-It-Back program amount will be charged to your TELUS bill. Only available at participating locations.

Select your province and select 'I am a New Telus Customer' and add the device and plan and check out. Feel free to initiate a chat for any questions you may have. 

Regions and Destinations included in our Ultimate Travel Plan

Call 416-743-3249 or 1-800-715-1468 for pricing.

US Destinations

The U.S. (including areas of Alaska, Hawaii, Puerto Rico and the Virgin Islands)

Mexico/Caribbean

Aruba, Bahamas, Barbados, Cuba, Dominican Republic, Guyana, Jamaica, Mexico, Netherlands Antilles, St Lucia, Trinidad and Tobago, Turks & Caicos

Central & South America

Argentina, Brazil, Chile, Colombia, Costa Rica, Panama, Peru, Guyana

Europe

Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovenia, Spain, Sweden, Switzerland, Ukraine

United Kingdom

(England, Wales, Scotland, Northern Ireland)

Asia & Middle East

China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam

Oceania

Australia, Fiji, and New Zealand

Yes, you can keep your number when you switch to Telus. Your existing number will not be switched until you have the device/ SIM card in your hands.

What you need to do: 

Keep your number active with your old service provider. 

We assign a temporary number when we activate and ship. 

When you receive your new device/ Sim card; call us at the number provided and we will port your number for you. 

If you are activating BYOD on an eSIM, we can do it all over one phone call. 

I am already with Telus, I am already on EPP, I need a new Device:

If you are already with Telus and would like to renew your contract and get a new device, you can keep your number. Please Select "RENEW or UPGRADE" Button and follow the ordering steps. 

I am already with Telus, I am NOT on EPP, I need a new Device:

If you are currently NOT on a corporate EPP account, Telus charges a $50 migration fee to switch from consumer account type to corporate EPP account type (Next Telus Bill); From time to time we can waive the fee if you are migrating and renewing more than one line. Call 416-743-3249 for details

Please Select "RENEW or UPGRADE" Button and follow the ordering steps. 

New to Telus:

If you are new to Telus, you can activate a BYOD plan by clicking "I am a New Telus Customer" Button and selecting BYOD option. 

Already with Telus, don't need a new device, just a rate plan change:

If you are already on EPP, call us at 416-743-3249, if you are not on EPP please call *611 (This only applies to clients ALREADY with Telus and are NOT looking to get a new device and are looking for just a rate-plan change)

Already with Telus, I need a new device, and a new rate plan:

If you are already with Telus and are looking for a new device, select the 'I want to renew/ upgrade my existing line Button. 

Yes, Customers can transfer their  numbers from other providers to TELUS.

What's important:

The number must me active.

You will need the old service provider account number.

Number will be transferred after you receive you new SIM/ device.

No downtime. Transfer instructions will be provided

You can initiate a live chat or simply call us at 1-800-715-1468

Yes, you can use any compatible unlocked phone. To activate, you must order a SIM and select BYOD (Bring Your Own Device) with one of the BYOD plans.

Questions? Call us at 1-800-715-1468

Yes, we provide all the options. We will email the tracking number when the order is shipped. For pick up order, you will be notified when the order is ready for a pick up. Shipping is free Canadawide.

Options available:

Free Canadawide Shipping

Local Pickup in the GTA

Local Same/ Next Day Courier Deliver in the GTA (When Available)

BYOD Free shipping

BYOD eSIM activation over the phone.

BYOD Physical Sim Activation Free Shipping

The activation process and device shipping/ pick up can take 1 day to 3 days from the date the order is placed. Sometimes the device you ordered is back-ordered at the Telus warehouse and there is a longer delay. We will call you if that is the case. 

You can always call us at 1-800-715-1468 prior to ordering for time-sensitive requests. 

Canada Only Plans: US Roaming $16/ Day International Roaming $18 /Day

Canada-US plans roam in the US for $0 International Roaming $18 /Day

Canada-US-Mexico plans roam in the US & Mexico for $0 International Roaming $18 /Day

Canada-US-Mexico-Caribbean plans roam in the US, Mexico and Caribbean for $0 (List of countries in another FAQ) Other International Roaming $18 /Day

Global 68 Complete Plans roam in 68 Destinations for $0 (List of countries in another FAQ) International Roaming $5 /Day. This is the best option if you travel more than a couple of times a year. 

Hotwire Telus 1-yr Limited Warranty 

TELUS offers a 12-month limited warranty on new smartphones  commencing on the date that the Phone is activated to ensure that the Phone shall be free of defects in materials and workmanship, subject to the eligibility requirements, conditions and limitations below. 

What limitations apply?

The TELUS 1-year Limited Warranty does not apply in the following circumstances:

• The phone’s serial number, accessory date code, IMEI number, water indicator, or warranty seal has been removed, erased, defaced, altered, or is illegible.
• The defect was caused by excessive wear and tear, or physical/ liquid damage
• The defect was caused by rough handling, exposure to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, unauthorized modifications, unauthorized repairs, use of unauthorized spare parts, accidents, forces of nature, or other actions beyond the reasonable control of TELUS.
• The defect was caused by battery short circuits, tampering with battery seals, or using the battery in equipment other than its specified purpose.
• The defect was caused by a defective function of the cellular network or other system.
• The phone software needs to be upgraded due to changes in cellular network parameters.
• The defect was caused by using the phone with, or connected to, a faulty accessory.
• Where screen protector repair/replacement is required, the screen protector is not covered by the TELUS 1-Year limited warranty. 

Call us at 1-800-715-1468 for details

List of countries that are included in the Can-US-Mex-Carib Plan:

Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Cuba, Curacao, Dominica, Dominican Republic, French Guiana, French West Indies, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Mexico, Montserrat, Netherlands Antilles, Saba, St. Barthelemy, St. Eustatius, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Martin, St. Vincent and the Grenadines, Trinidad and Tobago, and Turks and Caicos, U.S.

There is no roaming charge when using your device in the countries above when travelling.

Prices change all the time; so if you don't like the deals, you can wait for the next sale. 

However, if you like the current offers, don't wait place the order right away as sometimes the prices change without a notice. 

All prices are based on the current prices and discounts from TELUS EPP Program and Hardware availability. Hardware and plan price is not guaranteed until an order has been processed and approved. Every effort has been taken to ensure that the information offered on this Website is accurate and error-free; however we reserve the right to correct any errors, inaccuracies or omissions and a right to cancel cancel any orders that are placed where the pricing is incorrect due to an error on our end. 

To recap:

Don't like the price? Wait for the next sale, check often.

Like the price? Order right away to avoid disappointment. 

Like the price and still not sure? Call us at 1-800-715-1468 for insight!!

Happy Shopping!!

All devices purchased in 2018 or later from Hotwire Telus are already unlocked.

If you deve is older, contact us to unlock your device. We recommend calling from a different device so we can assist you with the unlock steps.

Device eligibility

Your device must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.

• Device is locked to the TELUS network (TELUS can only unlock TELUS devices)
• Device is not flagged as lost or stolen

Canada Only Plans: US Roaming $16/ Day International Roaming $18 /Day

Canada-US plans roam in the US for $0

Canada-US-Mexico plans roam in the US & Mexico for $0

Canada-US-Mexico-Caribbean plans roam in the US, Mexico and Caribbean for $0 (List of countries in another FAQ)

Global 68 Complete Plans roam in 68 Destinations for $0 (List of countries in another FAQ)

Key Telus Cancellation Fee Details

• Home Internet (2-Year Term): Usually \(\$15\) for each month (or partial month) remaining in your term.
• Mobility/ Wireless on term: You must pay the remaining balance of your device financing (Easy Payment) and any device discounts. If you have a Bring-it-Back Plan, and you are keeping the device, you must also pay the Bring-it-Back Discount along with the remaining, Easy Payment and Device Balance amounts. 
• BYOD Mobility: If you are not on a term contract, you can usually cancel without a fee, though service fees might not be pro-rated.

Understanding Your Upfront Costs

At Hotwire Telus EPP, we want to make getting the latest tech as easy as possible. When you see $0 upfront, it means you don't have to pay a down payment on the device. However, there are a few things to keep in mind:

• HST/ GST/ PST: Government regulations require that sales tax (HST/GST/PST) be paid upfront on the final price of the device.

• Tax-Free Monthly Payments: By paying the tax now, your monthly "Easy Payment" installments will be tax-free. You will only see tax applied to your monthly service plan portion.

Need further clarification call us at 1-800-715-1468

Hotwire Telus Stream+ Frequently Asked Questions:

Q: How do I order Hotwire Telus Stream+?

A: You can call us at the Hotwire Telus order line at 1-800-715-1468 to order. 

Q: Which Pricing tiers are available for Telus Stream+?

A: Two Tiers: Stream+ Basic (Ad Supported) and Stream+ Premium

Q: Is Hotwire Telus Stream+ Amazon Prime same as the regular Amazon Prime with free deliveries?

A: Yes, Stream 4K and HDR original content and live sports

• Rent or buy thousands of movies and shows

• Listen to music and top podcasts ad-free

• Get free two-day shipping on eligible items and free same-day or one-day delivery in eligible postal codes

Q: What happens to my my existing Netflix, Amazon Prime, or Disney+ account  when I get Telus Stream+?

A: If you already have a Netflix, Amazon Prime, or Disney+ account, you can link your existing account to TELUS to retain your watch history and account details.

Q: What happens to my billing if I link my Netflix or Amazon Prime account to TELUS?

A: Once you link your Netflix or Amazon Prime account, your billing will be transferred to TELUS. For Amazon Prime accounts with an annual payment cycle, billing will not transfer immediately; instead, your annual subscription will pause. You can resume the remaining months if you cancel Stream+.

Q: How do I manage my Disney+ subscription when linking it with TELUS?

A:

• If you have a Disney+ subscription billed directly by Disney for the same or a lower tier, it will be automatically paused until your TELUS subscription ends or changes to a lower tier.

• If your Disney+ subscription is for a higher tier or billed by a third party, you will need to manage your subscriptions to avoid being double-billed.

• For Disney+ annual subscriptions, billing will not transfer; instead, the annual subscription will pause. You can resume the remaining months if you cancel Stream+.

Q: What are the requirements to purchase a Stream+ plan?

A: To qualify for purchasing a Stream+ plan, you need to be an existing TELUS  or Koodo, postpaid customer.

Q: What should I do after purchasing a Stream+ bundle?

A: After purchasing a Stream+ bundle, you will receive activation emails for each of the streaming services included. Click “Activate now” and follow the steps for each service to activate them.

Q: What is TELUS Films & Series?

A: TELUS Films & Series is exclusive content available through the TELUS TV+ app. You can access it via the iOS and Android app stores or through a web browser.

Q: How do I access TELUS Films & Series after subscribing to Stream+?

A: Once subscribed to Stream+, you will receive an activation email from TELUS. Follow the steps in the email to access TELUS Films & Series and watch ad-supported live TV channels on the TELUS TV+ app.

Q: How do I log in to the TELUS TV+ app?

A: Use the existing My TELUS account email and password that you used to purchase Stream+ to log in and access TELUS Films & Series via the TELUS TV+ app.

Q: What is the Telus EPP Pricing for Stream+?

A: The pricing for EPP can vary depending on the current promotions we are running. To get the current pricing kindly call us at the Hotwire Telus order line at 1-800-715-1468. 

Q: How do I order Hotwire Telus Stream+?

A: You can call us at the Hotwire Telus order line at 1-800-715-1468 to order.